Refund policy

REFUND POLICY

Last updated: February 19, 2026

Thank you for shopping at Naughty and Nice Boutique. Due to the intimate nature of our products, we maintain strict hygiene and safety standards for all returns and exchanges.

Returns & Exchanges

Intimate Products (Sex Toys, Vibrators, Dildos, Anal Toys, etc.)

  • All sales are final on opened intimate products for health and hygiene reasons
  • Unopened products in original, sealed packaging may be returned within 30 days of purchase
  • Defective items will be replaced or refunded within 30 days with proof of purchase

Lingerie & Intimate Apparel

  • Returns accepted only on unworn items with original tags attached within 30 days
  • All sales are final on worn, washed, or altered items
  • Items must be in original condition with hygiene liner intact (if applicable)

Accessories (Batteries, Lubricants, Cleaners, etc.)

  • Unopened items may be returned within 30 days in original packaging
  • Opened items are final sale unless defective

Non-Returnable Items:

  • Opened intimate products
  • Worn or washed lingerie
  • Items without original packaging
  • Clearance or final sale items

Defective Products

If you receive a defective product, please contact us within 30 days of purchase at info@NaughtyandNiceBoutique.com. We will replace or refund defective items with proof of purchase.

How to Initiate a Return

  1. Contact us at info@NaughtyandNiceBoutique.com within 30 days of purchase
  2. Provide your order number and reason for return
  3. Wait for return authorization before shipping items back
  4. Ship items back in original packaging with all accessories

Refund Processing

  • Approved refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable
  • Customer is responsible for return shipping costs unless item is defective

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Questions?

If you have questions about our return policy, please contact us at info@NaughtyandNiceBoutique.com.